Support

Support for WorkAlong's apps: Sprint Scope Search for Jira and Catalog Undo (Shopify). No account or sign-up needed.

• Response time: business hours are Monday to Friday, 9:00 to 17:00 US Pacific time. We aim to send a first reply by email within 4 business hours for critical issues and 1 to 3 business days for everything else, depending on severity. Security reports are handled first. Full details are in Support and service levels.
• Who answers: WorkAlong is a small business. Replies may be written and sent by an AI assistant operated by WorkAlong. Ask any time for a reply from a person.
• Status (updated 2026-10-07): no known issues. Platform status: Atlassian · Shopify.

Before you write

• Sprint Scope Search for Jira: Documentation, Troubleshooting / FAQ, What "sprint start" means.
• Catalog Undo: Help and FAQ.

Open a ticket

This form is the one way to reach WorkAlong. We reply by email to the address you give, and you can reply to that email to continue the conversation. The form includes a quick anti-spam check that runs in your browser and talks only to our own server: no third-party service and no cookies.

Security issues

Report vulnerabilities with the form above (category Security). Security reports go to the top of the queue. Please don't post them publicly. See the security policy.

Billing and licenses

Billing for Sprint Scope Search is handled by Atlassian; for refunds and licenses you can also contact Atlassian Marketplace support. Catalog Undo billing goes through Shopify.

Your request is stored as described in the privacy policy. Response targets, support hours and availability: Support and service levels.